Terms and Conditions

This Agreement contains the complete terms and conditions that apply to the purchase of the products described on this site. As used in this Agreement "Graham Muir Sales" means Graham Muir Sales Inc., "PRODUCT(S)" means the product(s) described on this site and listed on the order form, and "BUYER" means the person ordering the PRODUCT(S).

These terms and conditions are applicable for PRODUCT(S) you purchase today through this site (eStore), and may be different from the terms and conditions of purchase for other product(s) you purchase from Graham Muir Sales - therefore, please carefully review these terms and conditions before purchase.

Superseding Effect

These terms and conditions apply to all Graham Muir Sales business transactions conducted via this eStore. To the extent these terms and conditions of sale differ from those outlined in other agreements with Graham Muir Sales, these terms and conditions shall control.

Purchases on the eStore

Purchases on the online store may be made by credit card and only via online entry. The eStore does not currently support EDI or system-to-system transactions. Terms of payment are governed by the customer's agreement with the applicable credit card issuer.

Products Available

PRODUCT(S) may be added or removed from the eStore at any time without advance notice. The offer of PRODUCT(S) for online sale in no way commits Graham Muir Sales to continue to offer the same item(s) or format for sale in the future.

Products for Buyer Use or Consumption Only

This eStore provides a BUYER with convenient on-line access to small quantities of a variety of PRODUCTS. It is intended that BUYER is purchasing PRODUCT(S) for its own evaluation, use or consumption only. BUYER may not resell, distribute or transfer as part of commercial activity the PRODUCT(S) purchased on the eStore to any third party.

Graham Muir Sales Right To Limit Quantities Or Decline Sale

Graham Muir Sales reserves the right to limit sale or quantities of PRODUCT(S) available through the eStore. Graham Muir Sales reserves the right to exercise its discretion to decline sale of any PRODUCT(S), to a prospective purchaser. If Graham Muir Sales rejects the order, then Graham Muir Sales will notify the BUYER the order has been rejected.

Sales Tax

Graham Muir Sales is required to collect sales tax based on the purchase/ship to address.

Transportation Policy

PRODUCT(S) purchased on the eStore will be delivered via ground freight. Orders will have a standard charge added to them, depending on the total weight of PRODUCT(S) ordered.

Over/Under Shipping Policy

For make-to-order/custom size items, it is Graham Muir Sales policy to consider an order complete if Graham Muir Sales ships a quantity that is within 10% of the original quantity ordered.

Return of Merchandise:

  • In order to determine allowable return good eligibility, the timing of the eligibility is calculated between the Graham Muir Sales Ship Date and the Return Date. Graham Muir Sales Ship Date is the date the PRODUCT(S) shipped from Graham Muir Sales to the customer. Return Date is the date the PRODUCT(S) is physically received by Graham Muir Sales.
  • Return of merchandise will be considered based on the reason for the return and the conditions below:
  1. All returns must be pre-authorized by Graham Muir Sales. To obtain Return of Merchandise authorization call Graham Muir Sales Customer Support at 1-905-820-6847.
  2. Only PRODUCT(S) in original containers and in salable condition will be considered for return. Graham Muir Sales reserves the right to judge salability. The shelf life of adhesive products will determine salability. PRODUCT(S) received in unsaleable condition, in Graham Muir Sales sole determination, will be destroyed with no credit issued.
  3. Postage paid labels will be supplied for Authorized returns where Graham Muir Sales is responsible paying freight costs.
  4. Credit will be issued by the Graham Muir Sales CSR upon Graham Muir Sales receipt of authorized goods being returned in salable condition. A credit will be issued based on invoice value at the time of purchase, net of and terms allowed.


Reason For Return:    Credit Issued and Fees Assigned:

Graham Muir Sales Errors / Quality Issues / Shipping Issues

A. Graham Muir Sales Error    100% Credit. Freight Paid by Graham Muir Sales

B. Product Quality Failure    100% credit, through complaint handling system, will be issued upon receipt of PRODUCT(S) if CSR is notified within 14 days of Graham Muir Sales ship date. Freight paid by Graham Muir Sales.

C. Damaged Material    100% credit or replacement of damaged PRODUCT(S) if CSR is notified within 14 days of Graham Muir Sales ship date. Freight paid by Graham Muir Sales.

D. Shipping Shortages    100% credit or replacement of missing PRODUCT(S), with proof of delivery to the CSR within 30 days after Graham Muir Sales ship date if CSR is notified within 14 days of Graham Muir Sales ship date. Note the Over/Under Shipping Policy.

E. Shipping Overages Returns    100% credit of returned PRODUCT(S) will be issued if CSR is notified within 14 days of Graham Muir Sales ship date. Freight paid by Graham Muir Sales. Note the Over/Under Shipping Policy.

Return of Overstock / Customer Errors

F. Standard Stock Returns – Inventory Returned within 2 weeks (14 days) of Shipment date.    100% Credit if CSR is notified within 14 days of Graham Muir Sales ship date. Freight Paid by customer. A copy of the packing list must accompany the returned merchandise.

G. Standard Stock Returns – Inventory returned over 2 weeks (14 days)    Credit will be issued at the sole discretion of Graham Muir Sales. Graham Muir Sales reserves the right to charge a 15% restocking fee for all returns after 14 days of shipment date. These fees apply unless the item is defective or damaged, you received the wrong item, or the fee is prohibited by law. A copy of the packing list must accompany the returned merchandise. Freight Paid by customer.

Product Use

Many factors beyond Graham Muir Sales control can affect the use and performance of a PRODUCT(S) in a particular application, including the conditions under which the product is used and the time and environmental conditions under which the PRODUCT(S) is expected to perform. Since these factors are uniquely within the BUYER's knowledge and control, it is essential that the BUYER evaluate the PRODUCT(S) to determine whether it is fit for a particular purpose and suitable for the BUYER's method of application.

Warranty and Limited Remedy

The PRODUCT(S) will meet Graham Muir Sales or the manufacturer's specifications for PRODUCT(S) at the time of shipment. Graham Muir Sales MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. If a PRODUCT(S) is defective, BUYER's exclusive remedy and Graham Muir Sales sole obligation shall be, at Graham Muir Sales option, to replace the PRODUCT(S) or refund the purchase price.

Limitation of Liability

Graham Muir Sales will not be liable for any loss or damage arising from the PRODUCT(S), whether direct, indirect, special, incidental or consequential, regardless of the legal theory asserted, including warranty, contract, negligence or strict liability.

Controlling Laws

This Agreement will be construed and interpreted in accordance with the laws of the Province of Ontario

Entire Agreement

This Agreement constitutes the entire agreement between the parties relating to the subject matter of the Agreement and supersedes all prior agreements, whether written or oral and all other communications between the parties relating to the subject matter of this Agreement.

Modification of Agreement

This Agreement may not be changed except by a written agreement signed by an authorized officer of Graham Muir Sales.

Acceptance of Agreement by BUYER

BUYER accepts the terms and conditions of this Agreement by clicking the "I Accept" option during the checkout process.


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